Voice-directed warehousing, where a warehouse worker is directed to perform tasks based on voice automation using a headset, is now over twenty years old. The processes are maturing and the technologies are increasing in capability. We have moved from early adopter, or early experimentation with the technology, to main market adoption where mainstream manufacturers and distributors are trying to rationalize the value proposition.
But what exactly is the value of voice for a supply chain leader? One thing is clear: voice-directed warehousing has matured and is now mainstream in distribution operations. The implementation of voice automation improves the satisfaction of the warehouse operations teams through the improvement of order quality, and accuracy of operations while improving productivity.
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